Sam was surprised when his boss, Juanita, called him into her office, closed the door, sat him down, and asked him:
“So what is it you guys do?”
This was not the question Sam expected to hear from his sales manager that morning. He was expecting Juanita to start grilling him about his quarterly numbers, which were not anywhere near where he wanted them to be. But when Juanita repeated her question –
“I’m serious, what do you guys do?” – He knew he had to take the request seriously. But he still wasn’t quite sure how to respond.